REVIEWS ANALYTICS
Stop collecting reviews.
Start acting on them.
Metrix collects every review across every location automatically and turns them into a live dashboard of ratings, sites, competitors and themes, with automated reports sent to the people who need them.
Zero admin
Competitors tracked
Themes, not star counts
THE CHALLENGE
Reviews are the loudest thing customers say about you. Most businesses read them a month late, in a spreadsheet.
Every month somebody sat down and did it by hand. Open each location’s listing. Copy the new reviews. Count them. Work out the average. Check which ones nobody replied to. Rebuild the same report as last month.
Are customers saying something new this month?
Which site has a problem building right now?
How do you compare to the business two streets away?
Did every review actually get a reply, and how fast?
Competitor tracking wasn’t hard. It was impossible. Nobody hand-counts a rival’s reviews across fifteen locations, every month, forever.
THE DASHBAORD
Every location, one screen.
We connect to your review sources and keep collecting on a schedule. New reviews, average rating and running totals, per site and across the business, with the sites that are slipping visible next to the ones that aren’t.
Set your own review and rating targets in a couple of clicks, and every figure is measured against them. You see how many sites hit target this month, not just how many reviews came in.
Which of our locations needs attention this month?
- Average rating
- Rating movement
- Reply coverage
- Sites on target
COMPETITOR TRACKING
See who’s pulling away, and who you’re catching.
Named rivals around each of your locations, their review count and star rating captured on a schedule. You get your local rank per branch, whether it moved this month, how far behind the leader you are, and your review pace against both the best single rival and the rival median, so one unusually active competitor doesn’t distort the picture.
REPLY TRACKING
“We always reply” becomes something you can prove.
Every review still waiting on a reply, grouped by site, newest first, with how long each has waited. Low-rated and unanswered is called out separately, because that is the one that costs you. One click through to reply on Google.
AI ANALYSIS
Nobody reads four hundred reviews. So the product does.
Not star counting, the actual text. What customers keep praising, what’s going wrong while it’s still small, which site needs attention this month, and the names of the staff customers went out of their way to mention.
What’s working
Setup process is consistently easy and efficient
Staff frequently praised for being helpful and friendly
24/7 access is appreciated by customers
What’s going wrong
Price increases at one site caused dissatisfaction
Potholes in the parking area noted as needing repair
App issues at another site initially caused frustration
Named by customers
Joe praised for being responsive and solving booking issues, twice this period
Jenny recognised for being helpful and patient during setup
Every manager wants to know who to thank on Friday. No spreadsheet has ever told them.
Genuine output from the live product. Your own reviews are collected in full with the text; competitors are tracked as review count and rating over time.
AUTOMATED REPORTING
The report writes itself, and emails itself.
Monthly, quarterly or annually, emailed automatically to everyone who needs it: head office, regional managers, individual site teams. Each recipient gets what’s relevant to them, with the figures frozen so last month’s report still says what it said last month.
Monthly Review Report
New reviews, ratings and themes across every site.
Competitive Position
Where you sit against named rivals, per location.
Site Reports
Each location gets its own reviews, themes and reply gaps.
Quarterly and Annual
The longer view, for the people who only need the trend.
15
locations tracked automatically
1,245
reviews collected, back to 2016
50
competitors watched around those sites
6
unanswered reviews in 90 days, out of 93
CASE STUDY
The reporting time didn’t get shorter. It went to zero.
And the insight got better anyway. A UK self-storage operator now has 15 locations and 50 competitors tracked automatically, monthly reports arriving without anyone building them, and the themes surfacing while they’re still small enough to fix.
WHAT CHANGES
Zero collecting
No logging in, no copying, no formatting.
A competitive view
Named rivals per location, charted against you.
Earlier intervention
Themes surfaced while they’re still small.
Always current
The dashboard is up to date, not a month behind.
Replies proven
Unanswered reviews and reply times, visible..
Staff recognised
The names customers took the trouble to praise.