01 – THE PROBLEM
Call QA breaks at volume
A thousand calls a month is 220 hours of conversation. Nobody can listen to that, so nobody does.
02 – THE SOLUTION
Every call, transcribed, scored, coached
Every customer conversation is transcribed and analysed in full. Instead of relying on small QA samples, Metrix gives you complete visibility across every call.
Each call is assessed consistently against your own scoring, compliance and quality rules. Results include clear evidence, so teams can understand exactly why a call passed or failed.
Turn conversation insights into focused coaching, faster interventions and measurable improvements. Identify recurring risks, customer frustrations and missed opportunities across your entire operation.
Contact us
+1 (800) 555 555
Written on every call, within two minutes of it ending.
CATEGORY SCORING
Every habit that wins or loses the sale
Reservation asked. Asked a second time. Objection countered. Ask not softened to close it. The behaviours that decide whether a call converts are caught by name, on every one of your calls, and rolled up so you can see which habits are earning revenue and which are costing it.
03 – The evidence
Every flag traced back to the Spoken Words
A score you cannot challenge is a score nobody trusts. Every flag shows the rule it broke and the quote that triggered it.
Evidence beghind every score
Go Straight to the Moment That Matters
Select any flagged result to jump directly to the relevant point in the transcript. Metrix shows the exact conversation in context, including the speaker and timestamp, so managers can verify the evidence in seconds—without replaying the entire call..
Sensitive information is automatically detected and redacted to help protect customer privacy and support GDPR compliance.
04 – TOTAL VISABILITY
Stop sampling. start seeing
Move beyond limited manual reviews and get a complete, consistent view of every customer conversation.
TRADITIONAL QA
WITH METRIX
+1 (800) 555 555
05 – Coaching
Targeted coaching, not generic training
Turn recurring patterns into coaching priorities
One weak call may be an isolated moment. When the same issue appears across multiple conversations, Metrix identifies the pattern and turns it into a clear coaching priority.
See each agent’s most common missed requirements, failed categories and recurring development areas—supported by evidence from the calls where they occurred.
Coach the issue, not the assumption
Give managers a clear starting point for every coaching conversation and help agents understand exactly what to improve, why it matters and where it happened.
Spot Performance Drift Before It Becomes a Pattern
A single missed requirement may be an isolated mistake. When the same behaviour appears across multiple calls, it becomes something managers need to understand.
Metrix compares recent performance with the previous period, highlighting behaviours that are improving and those beginning to slip. Every trend links back to the calls where it occurred, giving managers the evidence needed to act early.
See what changed. Understand why. Respond sooner.
06 – Beyond Call QA
Turn Every Conversation Into Customer Intelligence
Your customers are already telling you what they need, what stops them buying and where their experience could improve. Metrix brings those signals together, turning thousands of individual conversations into insight your wider business can use.
07 – THE OUTCOME
Human-Led. AI-Enabled
Metrix does not replace your training manager. It removes the repetitive analysis, so skilled people spend their time coaching instead of listening back.
100%
call coverage, every week
50%
less admin for the training manager
- Better coaching outcomes
- Greater consistency
- A customer-insight dataset
