AI-Powered Call
Intelligence

100% visibility. Accurate insights.
stronger outcomes.

Metrix call insights analyses every call in real-time for compliance, performance, and risk, eliminating manual
call reviews and giving managers instant insights into how their team is performing.

Replace hours of manual listening with automated call scoring, compliance detection and performance insights.

Reduce Risk

Ensure compliance and reduce risk acorss every call automatically

Improve Revenue

Drive revenue through better conversations & more opertunities

Increase Productivity

Give agents AI-Powered coaching and feedback that drives performance

Gain Visibility

Actionable insights across 100% of interactions improves customer experience

Customisable Rules

Customise rules to aligned to your company policies, regulations and standards

100% of calls. 100% of the time. Zero manual reviews

See the Platform in Action

Explore how Metrix Call Insights brings AI-powered call intelligence to every conversation.

Rules Management

Build and manage custom scoring
rules with ease

Call Review & Scoring

Review AI scores, transcripts, and key moments with full context

Performance Dashbaord

Get real-time view of performance, trends, and iprovement opportunities

How it Works

A fully automated workflow from conversation to actional insights.

02.

01.

Capture the Call

Calls are securely captured directly from the call platform

02.

Transcribe & Understand

AL Transcribes the call conversation

03.

Apply Your Rules

Configured validation rules are applied automatically

05.

Score & Validate

Each call is scroed across all criteria instantly

06.

Insights & Actions

Dashboards, alerts and reports help you take action to improve

Powerful Features for Smarter Teams

Everything you need to improve quality, ensure compliance and drive performance

Automatic AI Call Scoring

Accuractely score 100% of interactions using AI aligned to your quality framework

Compliance Validation

automatically validate calls against regulations and internal policies to reduce risk

Actionable
Insights

Uncover trends and opportunities with dashboards and smart reporting

Performance Coaching

Provide agents with AI-Powered feedback and coaching to drive improvement

Real-time
Alerts

Get notified of critial issues as they happen so you can take action fast

Real Business Impact

Before Metrix Call Insights After Metrix Call Insights
Manual Call Reviews AI Reviews Every Call
Managers spent hours listening Instant scoring dashboards
Limited performance insight Full team visibility
Time spent reviewing calls Managers time reduced by 50%