Metrix Calls transcribes every sales call, scores it against your framework, and turns it into coaching. Within two minutes of the call ending.<\/p>\n<\/div>
See how Metrix can analyse every customer conversation, uncover hidden risks and opportunities, and reduce the time your team spends on manual QA.<\/p>\n<\/div>
By entering your email, you are agreed to our Terms & Conditions<\/a><\/span><\/u><\/strong>.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/form><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>100%<\/h5><\/div>of customer calls automatically analysed<\/p>\n<\/div><\/div><\/div>Under 2 minutes<\/h5><\/div>from call completion to actionable insights<\/p>\n<\/div><\/div><\/div>50% Reduction<\/h5><\/div>in manual QA administration effort<\/p>\n<\/div><\/div><\/div>220+ hours<\/h5><\/div>of customer conversations analysed per 1,000 calls<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>01 \u2013 THE PROBLEM<\/b><\/p>\n<\/div><\/div><\/div><\/div><\/div>Call QA breaks at volume<\/h2><\/div><\/div><\/div>A thousand calls a month is 220 hours of conversation. Nobody can listen to that, so nobody does.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/i>Only a Fraction Gets Reviewed<\/h4><\/div>Manual QA typically covers a small sample, leaving most customer conversations unchecked.What gets missed?<\/em><\/p>\n<\/div><\/div><\/div>Most Conversations Go Unseen<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/i>Feedback Arrives Too Late<\/h4><\/div>By the time a call is reviewed, the opportunity to correct behaviour or support the agent may have passed.Close the feedback gap<\/em><\/p>\n<\/div><\/div><\/div>Delayed Insight Means Delayed Action<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/i>Scoring Can Be Inconsistent<\/h4><\/div>Different reviewers can interpret the same call differently, making results difficult to compare and trust.Create consistent QA<\/em><\/p>\n<\/div><\/div><\/div>Different Reviewers, Different Results<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/i>Compliance Risks Go Unseen<\/h4><\/div>ulnerable-customer indicators and process failures can be missed within unchecked calls.Identify hidden risks<\/em><\/p>\n<\/div><\/div><\/div>Hidden Risk in Every Unchecked Call<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/i>Coaching Lacks Evidence<\/h4><\/div>Uncover clear evidence to improve agent performance.<\/p>\nMake coaching count<\/em><\/p>\n<\/div><\/div><\/div>Better Evidence Builds Better Teams<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/i>Trends Stay Hidden<\/h4><\/div>Recurring objections, customer frustrations and missed sales opportunities remain buried.<\/p>\nReveal the bigger picture<\/p>\n<\/div><\/div><\/div>Valuable Insights Remain Buried<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/span><\/div><\/div><\/div><\/div><\/div><\/i><\/span>\nThe queue as it actually looks. Every row is a conversation nobody has time to hear.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div>02 – THE SOLUTION<\/p>\n<\/div><\/div><\/div><\/div><\/div>Every call, transcribed, scored, coached<\/h2><\/h2><\/div><\/i>Every Call<\/h5><\/a><\/li><\/i>Clear Evidence<\/h5><\/a><\/li><\/i>Better Outcomes<\/h5><\/a><\/li><\/ul><\/div>
of customer calls automatically analysed<\/p>\n<\/div><\/div><\/div>
from call completion to actionable insights<\/p>\n<\/div><\/div><\/div>
in manual QA administration effort<\/p>\n<\/div><\/div><\/div>
of customer conversations analysed per 1,000 calls<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
01 \u2013 THE PROBLEM<\/b><\/p>\n<\/div><\/div><\/div><\/div><\/div>Call QA breaks at volume<\/h2><\/div><\/div><\/div>A thousand calls a month is 220 hours of conversation. Nobody can listen to that, so nobody does.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/i>Only a Fraction Gets Reviewed<\/h4><\/div>Manual QA typically covers a small sample, leaving most customer conversations unchecked.What gets missed?<\/em><\/p>\n<\/div><\/div><\/div>Most Conversations Go Unseen<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/i>Feedback Arrives Too Late<\/h4><\/div>By the time a call is reviewed, the opportunity to correct behaviour or support the agent may have passed.Close the feedback gap<\/em><\/p>\n<\/div><\/div><\/div>Delayed Insight Means Delayed Action<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/i>Scoring Can Be Inconsistent<\/h4><\/div>Different reviewers can interpret the same call differently, making results difficult to compare and trust.Create consistent QA<\/em><\/p>\n<\/div><\/div><\/div>Different Reviewers, Different Results<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/i>Compliance Risks Go Unseen<\/h4><\/div>ulnerable-customer indicators and process failures can be missed within unchecked calls.Identify hidden risks<\/em><\/p>\n<\/div><\/div><\/div>Hidden Risk in Every Unchecked Call<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/i>Coaching Lacks Evidence<\/h4><\/div>Uncover clear evidence to improve agent performance.<\/p>\nMake coaching count<\/em><\/p>\n<\/div><\/div><\/div>Better Evidence Builds Better Teams<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/i>Trends Stay Hidden<\/h4><\/div>Recurring objections, customer frustrations and missed sales opportunities remain buried.<\/p>\nReveal the bigger picture<\/p>\n<\/div><\/div><\/div>Valuable Insights Remain Buried<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/span><\/div><\/div><\/div><\/div><\/div><\/i><\/span>\nThe queue as it actually looks. Every row is a conversation nobody has time to hear.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div>02 – THE SOLUTION<\/p>\n<\/div><\/div><\/div><\/div><\/div>Every call, transcribed, scored, coached<\/h2><\/h2><\/div><\/i>Every Call<\/h5><\/a><\/li><\/i>Clear Evidence<\/h5><\/a><\/li><\/i>Better Outcomes<\/h5><\/a><\/li><\/ul><\/div>
A thousand calls a month is 220 hours of conversation. Nobody can listen to that, so nobody does.<\/p>\n<\/div><\/div><\/div>
Manual QA typically covers a small sample, leaving most customer conversations unchecked.What gets missed?<\/em><\/p>\n<\/div><\/div><\/div>Most Conversations Go Unseen<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/i>Feedback Arrives Too Late<\/h4><\/div>By the time a call is reviewed, the opportunity to correct behaviour or support the agent may have passed.Close the feedback gap<\/em><\/p>\n<\/div><\/div><\/div>Delayed Insight Means Delayed Action<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/i>Scoring Can Be Inconsistent<\/h4><\/div>Different reviewers can interpret the same call differently, making results difficult to compare and trust.Create consistent QA<\/em><\/p>\n<\/div><\/div><\/div>Different Reviewers, Different Results<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/i>Compliance Risks Go Unseen<\/h4><\/div>ulnerable-customer indicators and process failures can be missed within unchecked calls.Identify hidden risks<\/em><\/p>\n<\/div><\/div><\/div>Hidden Risk in Every Unchecked Call<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/i>Coaching Lacks Evidence<\/h4><\/div>Uncover clear evidence to improve agent performance.<\/p>\nMake coaching count<\/em><\/p>\n<\/div><\/div><\/div>Better Evidence Builds Better Teams<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/i>Trends Stay Hidden<\/h4><\/div>Recurring objections, customer frustrations and missed sales opportunities remain buried.<\/p>\nReveal the bigger picture<\/p>\n<\/div><\/div><\/div>Valuable Insights Remain Buried<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/span><\/div><\/div><\/div><\/div><\/div><\/i><\/span>\nThe queue as it actually looks. Every row is a conversation nobody has time to hear.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div>02 – THE SOLUTION<\/p>\n<\/div><\/div><\/div><\/div><\/div>Every call, transcribed, scored, coached<\/h2><\/h2><\/div><\/i>Every Call<\/h5><\/a><\/li><\/i>Clear Evidence<\/h5><\/a><\/li><\/i>Better Outcomes<\/h5><\/a><\/li><\/ul><\/div>
Most Conversations Go Unseen<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>
By the time a call is reviewed, the opportunity to correct behaviour or support the agent may have passed.Close the feedback gap<\/em><\/p>\n<\/div><\/div><\/div>Delayed Insight Means Delayed Action<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/i>Scoring Can Be Inconsistent<\/h4><\/div>Different reviewers can interpret the same call differently, making results difficult to compare and trust.Create consistent QA<\/em><\/p>\n<\/div><\/div><\/div>Different Reviewers, Different Results<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/i>Compliance Risks Go Unseen<\/h4><\/div>ulnerable-customer indicators and process failures can be missed within unchecked calls.Identify hidden risks<\/em><\/p>\n<\/div><\/div><\/div>Hidden Risk in Every Unchecked Call<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/i>Coaching Lacks Evidence<\/h4><\/div>Uncover clear evidence to improve agent performance.<\/p>\nMake coaching count<\/em><\/p>\n<\/div><\/div><\/div>Better Evidence Builds Better Teams<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/i>Trends Stay Hidden<\/h4><\/div>Recurring objections, customer frustrations and missed sales opportunities remain buried.<\/p>\nReveal the bigger picture<\/p>\n<\/div><\/div><\/div>Valuable Insights Remain Buried<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/span><\/div><\/div><\/div><\/div><\/div><\/i><\/span>\nThe queue as it actually looks. Every row is a conversation nobody has time to hear.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div>02 – THE SOLUTION<\/p>\n<\/div><\/div><\/div><\/div><\/div>Every call, transcribed, scored, coached<\/h2><\/h2><\/div><\/i>Every Call<\/h5><\/a><\/li><\/i>Clear Evidence<\/h5><\/a><\/li><\/i>Better Outcomes<\/h5><\/a><\/li><\/ul><\/div>
Delayed Insight Means Delayed Action<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>
Different reviewers can interpret the same call differently, making results difficult to compare and trust.Create consistent QA<\/em><\/p>\n<\/div><\/div><\/div>Different Reviewers, Different Results<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/i>Compliance Risks Go Unseen<\/h4><\/div>ulnerable-customer indicators and process failures can be missed within unchecked calls.Identify hidden risks<\/em><\/p>\n<\/div><\/div><\/div>Hidden Risk in Every Unchecked Call<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/i>Coaching Lacks Evidence<\/h4><\/div>Uncover clear evidence to improve agent performance.<\/p>\nMake coaching count<\/em><\/p>\n<\/div><\/div><\/div>Better Evidence Builds Better Teams<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/i>Trends Stay Hidden<\/h4><\/div>Recurring objections, customer frustrations and missed sales opportunities remain buried.<\/p>\nReveal the bigger picture<\/p>\n<\/div><\/div><\/div>Valuable Insights Remain Buried<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/span><\/div><\/div><\/div><\/div><\/div><\/i><\/span>\nThe queue as it actually looks. Every row is a conversation nobody has time to hear.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div>02 – THE SOLUTION<\/p>\n<\/div><\/div><\/div><\/div><\/div>Every call, transcribed, scored, coached<\/h2><\/h2><\/div><\/i>Every Call<\/h5><\/a><\/li><\/i>Clear Evidence<\/h5><\/a><\/li><\/i>Better Outcomes<\/h5><\/a><\/li><\/ul><\/div>
Different Reviewers, Different Results<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>
ulnerable-customer indicators and process failures can be missed within unchecked calls.Identify hidden risks<\/em><\/p>\n<\/div><\/div><\/div>Hidden Risk in Every Unchecked Call<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/i>Coaching Lacks Evidence<\/h4><\/div>Uncover clear evidence to improve agent performance.<\/p>\nMake coaching count<\/em><\/p>\n<\/div><\/div><\/div>Better Evidence Builds Better Teams<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/i>Trends Stay Hidden<\/h4><\/div>Recurring objections, customer frustrations and missed sales opportunities remain buried.<\/p>\nReveal the bigger picture<\/p>\n<\/div><\/div><\/div>Valuable Insights Remain Buried<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/span><\/div><\/div><\/div><\/div><\/div><\/i><\/span>\nThe queue as it actually looks. Every row is a conversation nobody has time to hear.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div>02 – THE SOLUTION<\/p>\n<\/div><\/div><\/div><\/div><\/div>Every call, transcribed, scored, coached<\/h2><\/h2><\/div><\/i>Every Call<\/h5><\/a><\/li><\/i>Clear Evidence<\/h5><\/a><\/li><\/i>Better Outcomes<\/h5><\/a><\/li><\/ul><\/div>
Hidden Risk in Every Unchecked Call<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>
Uncover clear evidence to improve agent performance.<\/p>\n
Make coaching count<\/em><\/p>\n<\/div><\/div><\/div>Better Evidence Builds Better Teams<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/i>Trends Stay Hidden<\/h4><\/div>Recurring objections, customer frustrations and missed sales opportunities remain buried.<\/p>\nReveal the bigger picture<\/p>\n<\/div><\/div><\/div>Valuable Insights Remain Buried<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/span><\/div><\/div><\/div><\/div><\/div><\/i><\/span>\nThe queue as it actually looks. Every row is a conversation nobody has time to hear.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div>02 – THE SOLUTION<\/p>\n<\/div><\/div><\/div><\/div><\/div>Every call, transcribed, scored, coached<\/h2><\/h2><\/div><\/i>Every Call<\/h5><\/a><\/li><\/i>Clear Evidence<\/h5><\/a><\/li><\/i>Better Outcomes<\/h5><\/a><\/li><\/ul><\/div>
Better Evidence Builds Better Teams<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>
Recurring objections, customer frustrations and missed sales opportunities remain buried.<\/p>\n
Reveal the bigger picture<\/p>\n<\/div><\/div><\/div>
Valuable Insights Remain Buried<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n
The queue as it actually looks. Every row is a conversation nobody has time to hear.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div>
02 – THE SOLUTION<\/p>\n<\/div>